The Washington Post: By Amy Wax-Thibodeaux:Call it the demise of the old rubber thumb and the rise of the computerized keyword search.
The Department of Veterans Affairs is trying to change the way veterans file disability and other claims in hopes of speeding up an antiquated, paper-bound process that seems like an image from a different era.
As recently as 2012, VA employees would have to search through veterans’ files, which in some cases were up to 4 feet high and included everything from X-rays to eye exams to evidence of amputations.
The new system introduces standardized electronic forms for veterans to fill out. The goal is to computerize a lengthy process that VA officials say led to long delays in handling claims and appeals. To read full article, click here: http://www.washingtonpost.com/blogs/federal-eye/wp/2014/11/03/vas-archaic-archives-give-way-to-simpler-computerized-system/?tid=